FAQS
Refund & Replacement Policy
We want you to shop with confidence. If your order arrives damaged, defective, or incorrect, we're here to help.
If you receive an item that is damaged or has a manufacturing defect, please contact our customer support team within 14 days of receiving your order. We will gladly arrange a replacement at no additional cost.
Eligible for Replacement
A replacement may be provided under the following circumstances:
- The item arrives damaged, defective, or unusable.
- You receive the wrong item.
- Your package is confirmed lost during transit.
To help us process your request quickly, please include your order number along with clear photos of the item and packaging.
Please Note: We are not responsible for delivery issues caused by incorrect shipping information provided at checkout. Please double-check your shipping address before placing your order.
Order Cancellation
Orders may be cancelled within 24 hours of purchase for a full refund.
Once your order has entered processing or has been shipped, cancellation may no longer be possible. In such cases, any approved refund will be processed according to the current status of your order.
We recommend reviewing your order carefully before completing your purchase.
Do You Ship Internationally?
Yes. We proudly offer worldwide shipping to customers across Europe, North America, Australia, and many other regions.
How Can I Track My Order?
Once your order has been shipped, you'll receive a confirmation email containing your tracking information.
You can also check your shipment status anytime through our Order Tracking page or contact our customer support team if you need assistance.
Delivery Time
After your order has been dispatched, estimated delivery times are:
- United Kingdom, Canada & Australia: 7–14 business days
- Most European countries: 7–15 business days
- Other international destinations: Up to 20 business days
Please note that delivery times may vary depending on customs clearance, local courier services, weather conditions, and seasonal demand.
If you have any questions regarding your order, our customer support team is always happy to assist you.